A Message to Our Customers About Takata Airbags
The automotive industry is facing an unprecedented challenge in the recall and replacement of millions of Takata airbag inflators. We want to assure you that Honda is committed to addressing the needs and concerns of our customers who are affected by this issue. We stand behind the safety and quality of our products. The protection of the drivers and passengers in our vehicles is our paramount concern.
With regard to the replacement of Takata airbag inflators in older model Honda and Acura vehicles affected by the recall, we want to reassure our customers that we have an effective customer service system in place to address each owner’s needs and concerns.
Should there be any wait for the replacement of driver’s airbag inflator, our dealers are prepared to provide alternative transportation in the form of a loaner or rental vehicle, free of charge, until your own vehicle is repaired. Honda will directly review loaner vehicle requests from Honda and Acura owners of vehicles requiring only replacement of the passenger front airbag inflator through its Automobile Customer Service office at (888) 234-2138.
We apologize to our customers for any inconvenience, and want you to know we are doing everything possible to accelerate production of the replacement of airbag inflators so that our customers’ vehicles can be repaired as soon as possible.
In addressing the Takata airbag inflator issue, our priorities are:
1) Informing all owners affected by these recalls and encouraging them to contact an authorized dealer to schedule a repair.
2) Increasing the supply of replacement airbag inflators in order to accelerate the pace of repairs.
3) Working with our dealers to ensure a positive experience for our customers throughout the entire process of scheduling and completing each repair – including making available a loaner or rental vehicle if there is any wait for the required repairs.
The steps we are taking not only reflect our responsibility as an automaker, but fulfill the trust our customers have placed in our brand and our vehicles. Honoring this relationship, we have undertaken a number of measures to inform our customers of the importance of completing the inflator replacement beyond the minimum requirement of a mailed notification. This has included phone calls and various efforts to contact hard-to-reach owners to notify them of the need to bring in their vehicle for repair.
Further, Honda has initiated a voluntary consumer information advertising campaign urging Honda and Acura owners to immediately check for open recalls and safety improvement campaigns and to take affected vehicles to an authorized dealer for a free repair as soon as possible.
We are making progress in replacing airbag inflators in the affected vehicles, but we would like to ask your help. Please check to see if you own an affected vehicle – even if it is being driven by another member of your family. And let your extended family and friends who may own an affected vehicle know about this critical recall.
Thank you again for the trust you have placed in the Honda brand.